Repair & Service


Authorized Service Center

All Makes and Models

Elite Spas Northwest performs repairs on all makes and models of hot tubs, swim spas, and swimming pools. Heating problems, plumbing malfunctions, shell damage, and more are all tasks that our skilled staff can take care of.

Service Areas

Core Area       Extended Area

We are a factory warranty service center for these major brands: Raypak, Coates, Pentair, Trident. We also service the following: Hayward, Gecko, Cal-Spas, Dura-Jet, Waterway, Balboa, Laing, Sta-Rite, Sundance, AO Smith, Aqua Flo, and others. Don't hesititate to contact us if you think you might have a rare or older brand.

Rates for repair jobs are reasonable and will vary depending on the parts and amount of labor involved. For repairs within our service area, we typically charge time and materials.


"Being physically limited, access to the spa was difficult since there wasn't always a family member available to remove the cover. Elite solved the problem by installing an automatic cover. Now, with the push of a button, I can enjoy the spa anytime!"
— Donna E., Woodinville, WA

Service Outside These Areas

If you are outside our service range, consider a consultation call instead, which is based on a fixed rate. We get customers from all over and have methods for dealing with distance, some of which tie in with our Crate and Ship sales and install program.

One common method is for the customer to travel to the Seattle area and visit us in person. This works especially well for customers already planning on visiting for other reasons. We can arrange to pick you up at the airport if needed. You could then come out to our workshop and go through the Elite Package customization process just like our local customers do.

If visiting us in person is too impractical, we can still discuss customization options by phone, email, or contact form to get the first step of your repair started.

Help by Phone


Telephone Consultation

Call Us With Questions

With more than 1,500 installations of experience under our belts, Elite Spas Northwest has begun offering phone consultation services in addition to our sales, installation, and repair work.

If you have a question that no one else has been able to answer or won't without charging an outrageous price, chances are good that we'll be able to help with our consultation service for a reasonable fixed rate.


For Hot Tubs and Swim Spas

Are you a spa owner looking for some basic help with troubleshooting a spa? Or are you someone installing or repairing a spa who is confused by an obscure detail or unusual issue? Give us a call and tell us about your situation. We can coordinate with you from a distance and put our knowledge at your service.

If you are a local installer who is installing a spa or equipment as part of our Crate and Ship program, this call is available to you for free if it pertains to issues with the spa or parts we sent you.


For Canine Hydro-therapy

Interested in starting a canine hydrotherapy business? Or have you already started but need some help? Not sure if your space is right for a canine swim spa? Have questions about how to maintain your swim spa's filters in the presence of large amounts of dog fur?

Our experienced staff can aid you with these technical and logistical issues and more, just call us during regular business hours. Contact us via email, phone, or contact form if you're interested in our consultation services.


"Elite Spas has been there for us years after we purchased our new hot tub. Our ideas about what we needed changed. They came out and did everything we wanted, with some professional creativity of their own."
— Mark T., Burien, WA